Goldsmith tackles the painful but difficult realization that how we view ourselves is often very different from what others see.
Through storytelling about his work with executives who either chose to change or were directed to work with Goldsmith, he brings the concepts from his research to light. This kind of introspection is really important for life-long learners who have already achieved some degree of success in their professional lives.
While I haven't worked with 360 feedback processes myself, I can see where they might be extremely useful— for the leader who is open to listening to what nobody really wants to hear. This strikes me as a process with the potential to support transformational change... or at least help you not drive your coworkers stark-raving mad, but it's not for the faint of heart. It takes a strong person to solicit unbridled criticism, in effect to declare "open season" on oneself. It has to be done with a strong stomach and an open heart.
Goldsmith is quite clear that "ripping off the Band-Aid" is only the beginning. After that, follow up becomes key, as the people who offered the harshest critiques often take a long time to trust that change has occurred.
It's worth a read (or a listen) if you are doing well and want to do better, or if you have climbed the ladder quickly and may have skipped a few life lessons along the road!
image courtesy of www.pixabay.com
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